2021 in numbers

The numbers are in… and it was another brilliant year for the Link CCTV Systems’ Service Team. Let’s have a look at how they got on:

 

2932 call-outs were logged

2690 faults fixed on the first visit

2816 jobs attended within the SLA (Service Level Agreement)

92% of faults rectified on the first visit

 

We’re incredibly proud of these statistics, and they are testament to the hard work and dedication that each member of the Link Service Team put in day-to-day. Our 92% first fix rate is evidence of the skill of our engineers, who are to be able to rectify faults on the first visit at such a high rate.

 

2020 v 2021

Let’s look a bit further at these remarkable stats in comparison to the stats from 2020.

 

Call-outs logged

In 2020, 2707 service calls were logged with our team. In 2021, a further 2932 were logged. That’s an incredible 8% rise (225).

 

Faults fixed on the first visit

In 2020, the Service Team fixed 2472 faults on the first visit. In 2021, they fixed 2690. That’s an increase of 9% (218), an outstanding feat for the team.

 

Jobs attended within the SLA

In 2020, the Service Team attended 2620 call-outs within the SLA. In 2021, they attended 2816. This is an increase of 7% (196), which is remarkable.

 

Faults fixed on first visit percentage

In 2020, our first fix rate was (2% and we are very proud to have maintained that result throughout 2021.

 

 

Interested in a Service Contract with Link CCTV Systems?

Contact us today:

T:01462 682300
E:service@linkcctv.co.uk